DHAKA, June 10, 2025 (BSS) – A total of 1, 87, 369 people received legal aid services through the National Helpline Call Center’s toll-free number '16430' under the National Legal Aid Services Organization (NLASO) from 2009 to April 2025.

Initially, this service of the NLASO was launched at the district level and later, it was introduced in the Supreme Court, the Workers' Legal Aid Cell in Dhaka and Chattogram and prisons across the country, according to a report revealed here by the NLASO. 

The National Helpline Call Center (Toll Free-'16430') was introduced in 2013 and before the establishment of the Call Center, information services were provided through the hot line. 

At that time, 17,328 people received services from here. Then, the National Legal Aid Services Organization started legal aid activities for indigent people seeking justice in 2015 through the Supreme Court Legal Aid Office.

The organization's report stated that a total of 12,07, 993 beneficiaries received legal aid at government expense. This legal service has been provided in the 64 district legal aid offices of the country, the Supreme Court Legal Aid Office in Dhaka and Chattogram Workers' Legal Aid Cell, and the Government Legal Aid National Helpline Call Center (toll free-'16430'). 

According to statistics, 28,965 people were benefited from the Supreme Court Legal Aid Office, 962,385 people from the 64 District Legal Aid Offices, 29,274 people from the Workers' Legal Aid Cell (Dhaka and Chattogram) and 1,87,369 people from the National Helpline Call Center (16430).

This service has been provided at government expense under the 'Legal Aid Act' with the aim of providing legal aid to financially indigent and incompetent people seeking justice in the country. 

The activities of the NLASO are carried out under the Law and Justice Division of the Ministry of Law, Justice and Parliamentary Affairs, the report said.