DHAKA, Sept 6, 2026 (BSS) - The Supreme Court helpline has received 6,554 calls seeking legal advice, case-related information and complaint filing from home and abroad between January 1 and August 31 this year.
 
Of the total calls, 870 were made seeking legal advice, while 1,130 calls sought information about cases. The callers received service immediately, said the helpline monitoring cell.

It, however, noted 784 calls seeking action against officials and employees of various ministries and government departments. However, as the complaints were beyond the jurisdiction of the Supreme Court, the helpline couldn't provide advice on those matters.

Meanwhile, 3,652 calls made to the helpline number '103' ended neither with complaints nor information seeking.

During the period, the helpline also received 118 complaints concerning various irregularities, negligence of duty, delays in receiving services and misconduct relating to the Supreme Court and district courts.

Of these, 99 complaints involving delays in legal services, non-receipt of copies of judgments, missing records and requests for speedy disposal have already been resolved, while proceedings to resolve 12 complaints are ongoing.

Legal steps have already been taken regarding the remaining seven complaints involving various irregularities, negligence of duty and misconduct, said the monitoring body.

The helpline has also been providing quick remedies to litigants, lawyers and service recipients facing problems related to court services.

According to the monitoring cell, Faridpur's Alauddin Shikdar received a remedy within four working days after submitting a written application to the Supreme Court helpline regarding a problem related to issuance of summons in a case.

Similarly, Supreme Court lawyer Abdus Salek lodged a written complaint after a document had remained untraceable for a long time in the Civil Revision Branch. The matter was resolved within three working days of receiving the complaint.

In another instance, Noakhali's Lincoln Mia complained about a delay in obtaining a certified copy of a case from the Lakshmipur District and Sessions Judge's Court. Following the complaint, the Supreme Court helpline contacted the authorities concerned and arranged for the certified copy within two working days.

The service recipient subsequently expressed his gratitude to the Supreme Court helpline for resolving the issue so quickly.

The Supreme Court Helpline Centre was inaugurated on December 11 last year and the helpline number '103' was launched under the direction of the Chief Justice.

At present, call and WhatsApp services are available through the Supreme Court helpline numbers 01316-154216 and 01795-373680, while online services are available through '103'.